Healthy Roster: EMR and Sway Organization and Profile Matching
Table of Contents
Coming soon!!!
This article explains how Sway patient profiles connect to existing EMR patients when an assessment is received. The system automatically attempts to match incoming Sway data to the correct patient based on your organization’s settings. Understanding how matching works—and how to configure it—helps ensure patients are linked accurately, reduces manual cleanup, and keeps your documentation flowing seamlessly.
Note: Profile matching must be configured by an Admin Provider.
When does matching happen?
Matching happens automatically after a patient completes their first Sway screening or assessment.
Matching Explained:
At that point, the system checks a few things behind the scenes:
1. Is the Sway profile already linked?
- If yes → Nothing new happens. The assessment is added to the existing patient, and no notification is sent.
2. Is Organization Matching turned on?
If Organization Matching is OFF:
- If a match is found → The Sway Profile ID is linked to that patient for future use
- If no match is found → A Missing or Ambiguous Patient notification is sent to admin providers
3. If Organization Matching is ON → Is Auto-Create enabled?
Auto-Create OFF:
- The system searches using Organization + First Name + Last Name + DOB
- If a match is found → The file is saved and the Sway Profile ID is linked
- If no match is found → A notification is sent to providers assigned to the organization
Auto-Create ON:
- The system searches using Organization + First Name + Last Name + DOB
- If a match is found → The file is saved and the Sway Profile ID is linked
- If no match is found → A new patient profile is automatically created and linked (no notification is sent)
Final Outcome
Based on your settings, the system will either:
- Match the patient to an existing profile, or
- Create a new patient profile
does not send invitations
Call out - this flow can be used to build your rosters. link
Video Tutorial: Admin Configuration
Step-By-Step Tutorial: Admin Configuration
- Go to the Admin tab in the left navigation

- Select Sway from the Admin toolbar

- Choose the organization you want to map from EMR to Sway

- In the pop-up window, select Add to begin mapping

- Select your organization from the dropdown

Note: If your organization is not linked in your Sway portal, you’ll need to complete that first
- Associate your Groups. The default setting is All Groups

- (Optional) Check Auto-Create Patient Profiles. This will create a new patient if no match is found within the organization

- (Optional) Check Share PHI on Patient Creation

Please Note:
- Only select this if you have proper authorization
- If you’re unsure, leave this unchecked
- Select OK to save your changes.
