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Healthy Roster: EMR and Sway Organization and Profile Matching

Written by Niki Budd

Updated at May 7th, 2026

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Table of Contents

When does matching happen? Matching Explained: Video Tutorial: Admin Configuration Step-By-Step Tutorial: Admin Configuration

Coming soon!!!

 

This article explains how Sway patient profiles connect to existing EMR patients when an assessment is received. The system automatically attempts to match incoming Sway data to the correct patient based on your organization’s settings. Understanding how matching works—and how to configure it—helps ensure patients are linked accurately, reduces manual cleanup, and keeps your documentation flowing seamlessly.

Note: Profile matching must be configured by an Admin Provider.

 

When does matching happen? 

Matching happens automatically after a patient completes their first Sway screening or assessment.

Matching Explained:

At that point, the system checks a few things behind the scenes:

1. Is the Sway profile already linked?

  • If yes → Nothing new happens. The assessment is added to the existing patient, and no notification is sent.

2. Is Organization Matching turned on?

If Organization Matching is OFF:

  • If a match is found → The Sway Profile ID is linked to that patient for future use
  • If no match is found → A Missing or Ambiguous Patient notification is sent to admin providers

3. If Organization Matching is ON → Is Auto-Create enabled?

Auto-Create OFF:

  • The system searches using Organization + First Name + Last Name + DOB
  • If a match is found → The file is saved and the Sway Profile ID is linked
  • If no match is found → A notification is sent to providers assigned to the organization

Auto-Create ON:

  • The system searches using Organization + First Name + Last Name + DOB
  • If a match is found → The file is saved and the Sway Profile ID is linked
  • If no match is found → A new patient profile is automatically created and linked (no notification is sent)

Final Outcome

Based on your settings, the system will either:

  • Match the patient to an existing profile, or
  • Create a new patient profile

does not send invitations

Call out - this flow can be used to build your rosters.  link 

 

 

Video Tutorial: Admin Configuration

00:01: Hi, this is Nikki in this video, I'll walk you through how to weigh patient profiles

00:05: connect to your existing EMR patients within healthy roster.

00:09: This will happen once an assessment has been completed and received the system

00:14: automatically attempts to match incoming sway data to the correct patient.

00:17: Based on your organization settings, understanding, how this matching process works

00:22: and how to configure it can help ensure patients are linked accurately and reduce

00:25: the need for manual cleanup.

00:27: And keep your documentation flowing seamlessly.

00:29: Let's get started.

00:33: Let's start by understanding the options of available to you.

00:36: Once your Healthy roster, EMR and sway platforms are connected a patient completes a

00:41: test in sway.

00:42: The system then automatically attempts to match patient identifiers.

00:45: If a match is found, the assessment is saved directly to an existing patient profile

00:50: if no matches found the system.

00:53: Then checks for a match at the organizations level

00:58: We then check if there's no matched organizations searching for the first name last

01:03: name and date of birth.

01:05: If no match again is found we will send a missing or ambiguous notification to all

01:10: provider admins.

01:14: Now conversely, if we do not have any matched organizations but we do find a match

01:19: with patient profile identifiers between the two systems, the saved file will live

01:25: on the existing patients document tab.

01:29: If we do, find that there are matched organizations.

01:33: We will search for the patient identifiers, again linking to the patient profile.

01:38: If there's a match, if there's no match found, we will then check to see if there's

01:42: patient Auto creation settings for the Matched organization.

01:48: If no match is found, and we've checked patient Auto creation settings for the

01:54: Matched organizations.

01:56: If on it, will create a new patient using the org ID.

01:59: First name, last name date of birth and Link the sway ID.

02:04: If patient Auto creation is toggled off, it will send a missing or ambiguous

02:09: notification to any provider users assigned to the Matched organization.

02:16: Now that you understand the available options for mapping your organizations.

02:20: Let's review how to set up and configure profile matching Begin by selecting the

02:26: admin tab on your left navigation.

02:30: On your internal admin.

02:31: Toolbar, select sway.

02:35: You will now see a list of all of the organizations within your EMR platform.

02:40: Select the appropriate organization you'd like to map.

02:45: Here we can see this organization does not have any existing mapping select add to

02:51: map.

02:53: Select the organization.

02:54: You'd like to map this organization will be what you see within your sway portal.

03:01: Default will select to add all groups.

03:03: You can select independent groups and add additional configurations if necessary.

03:09: Up, once you have added your organization and groups, you can then check optionally

03:14: if you'd like to auto-create Patient profiles.

03:16: This will create a new patient if no match is found within the mapped organization.

03:23: Another optional component is to check the box to share Phi by default understand

03:29: that.

03:30: You should not check this box.

03:31: If you do not have proper authorization, if you're unsure, leave this unchecked

03:38: Once you're mapping for the organization is complete select.

03:41: Okay.

03:44: If you have questions or need more help, please visit the help tab on the left

03:48: navigation or reach us directly at help at healthy roster.com.

 

Step-By-Step Tutorial: Admin Configuration

  1. Go to the Admin tab in the left navigation
  1. Select Sway from the Admin toolbar
  1. Choose the organization you want to map from EMR to Sway
  1. In the pop-up window, select Add to begin mapping
  1. Select your organization from the dropdown

Note: If your organization is not linked in your Sway portal, you’ll need to complete that first

 

 

  1. Associate your Groups. The default setting is All Groups
  1. (Optional) Check Auto-Create Patient Profiles. This will create a new patient if no match is found within the organization
  1. (Optional) Check Share PHI on Patient Creation

Please Note: 

  • Only select this if you have proper authorization
  • If you’re unsure, leave this unchecked
 
  1. Select OK to save your changes. 

 

sway emr healthy roster org map missing or ambiguous sway notifications

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