Table of Contents
The Injury Kiosk in Healthy Roster is designed to give employees quick and efficient access to a medical provider. Employees can triage their issue and receive guidance on the next steps. This tutorial will cover how to create a kiosk, enable it on a device, guide employees through its use, and review common troubleshooting tips.
Video Tutorial: Creating a Kiosk and Code
Step-By-Step Tutorial: Creating a Kiosk and Code
- Navigate to the Admin tab
- Select Kiosk Management
- Select Care Teams: This is where you set up the members of your care team—the people who will respond to calls or inquiries. When building your care team, you’ll assign priorities to each member to determine the order in which they are contacted.
- Existing care team: If you already have a care team set up, you don’t need to create a new one. You can skip this step and move on to creating the kiosk code.
- Select add
- Name your care team
- Input a description and select OK
- Add users to your care team, those who will be answering the kiosk calls
- Select all users and OK
- Set priority per provider. Make sure no two members have the same priority if you want a clear “waterfall” response order.
- Now, create your waiting room
- Select Add
- Create the waiting room:
| Name: | Provide your Waiting Room with a name |
| Branding Color: | Your personal branding color of choice, example: #00A790 |
| Max Wait Time: | How long a call can sit unanswered in a waiting room before the escalation process starts. Once this time is exceeded, the team members with priority 1 will be sent a call and text of the Max Wait Time Exceeded Message. |
| Max Wait Time Exceeded Message: | The automated message the care team members are sent as a call and text from the Twilio phone number set as the Escalation Phone Number. Example: There is a call in the waiting room that has exceeded the maximum wait time. Please log in to assist the caller. Thank you.' |
| Call Escalation Time: | The incremental time period in which unanswered calls are escalated to the next priority team members after the Max Wait Time has hit. |
| Escaliation Phone Number: | If providers don't answer, the waiting room will then call this number. Rule of thumb add this as a consistent person that understands waiting room |
- Select + to add which care team you wish to assign to this waiting room
- Select the team and click OK
- Now add permissions for the care team
- Check all and select OK
- Now, build a kiosk, choose from the toolbar kiosks
- Select add
- Build the general configuration
| Organization | Select the organization for which this kiosk applies to |
| Kiosk Code | Recommended to make this code as unique as possible |
| Logo Url | We at Healthy Roster will provide this code to you, please let us know if you don't have your code. |
| Primary Color | The color code that will display on your kiosk example #E67D3C |
| Waiting Room | Assign which waiting room will respond |
| Survey Deffinition | If you wish to have a survey delivered post ending the call, set the survey. Commonly this is set as a satisfaction survey. |
| Unique ID | Custom is most common, you may set email or phone number but this needs to be in HR on patint profile |
| Connection Timeout | When the app fails to connect to the server. This is typically caused by unstable or slow internet connection, or issues with the erver being down/overloaded. |
| Checkboxes |
Email enabled: Asks employee to input email Email Required: means they have to input patient information and email with that piece Auto Send Invitation: Sends an invitation for Healthy Roster to the Employee post call |
- Set your Consent To Treat. This is the information that will be presented to a new customer/patient at the kiosk. You can select to present this content in English, French, or Spanish. You will need to provide text for each.
Standard Language:
1. **PURPOSE.** The purpose of this form is to obtain your consent for a telehealth interaction with a health care provider.
2. **NATURE OF TELEHEALTH CONSULTATION.** Telehealth involves the use of audio, video or other electronic communications to interact with you, consult with your healthcare provider and/or review your medical information for the purpose of diagnosis, treatment, follow-up and/or education. During your telehealth consultation, details of your medical history and personal health information may be discussed with other health professionals using interactive video, audio and telecommunications technology. For work related incidents, information may be shared with your employer.
3. **RISKS, BENEFITS AND ALTERNATIVES.** The benefits of telehealth include having access to injury prevention, injury management and wellness services and additional medical information and education without having to travel outside of your home or the work place. A potential risk of telehealth is that because of your specific medical condition, or due to technical problems, a face-to-face consultation still may be necessary after the telehealth appointment. Additionally, in rare circumstances, security protocols could fail causing a breach of patient privacy. The alternative to telehealth consultation is a face-to-face visit with a health care provider.
4. **MEDICAL INFORMATION AND RECORDS.** All laws concerning patient and employer access to medical records and copies of medical records apply to telehealth. Dissemination of any patient identifiable images or information from the telehealth consultation to researchers or other entities shall not occur without your consent.
5. **CONFIDENTIALITY.** All existing confidentiality protections under federal and state law apply to information used or disclosed during your telehealth consultation.
6. **RIGHTS.** You may withhold or withdraw your consent to a telehealth consultation at any time before and/or during the consult without affecting your right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. My health care provider has discussed with me the information provided above. I have had an opportunity to ask questions about this information and all my questions have been answered. I have read and agreed to a telehealth consultation.
- Select OK
iPad installation of Kiosk:
Video Tutorial:
Step-By-Step Tutorial:
- Scan the code with your device camera, or visit the install page on your device browser
- Open the app
- Input the Kiosk Code and select Launch Kiosk
- The kiosk will now launch to the employee help screen
Employee Engagement on Injury Kiosk:
Video Tutorial:
Step-By-Step Tutorial:
- On the iPad select Get Started
- Select if you are a new or returning employee
- Input your employee information and select Next
- Select all departments you are associated with and select Next
- To speak with a provider, select Talk to Provider
Kiosk Troubleshoot:
Employer:
Problem: The video connection or audio wasn’t working while making a call.
- Check the internet connection.
- How many bars did they have while making the call?
- If 2 bars or fewer, have them move the iPad and try again with 3 or more bars.
- Are you in the location where you are keeping the kiosk?
- When is that call dropping, are you in the middle of a video call and it drops, etc?
- How many bars did they have while making the call?
Problem: The iPad won't connect using the wifi.
- Does your company have a security setting you need to be aware of that would block the connection?
- Make sure that the following URIs are removed from a blocked list or added to a safe site list: https://api.healthyroster.com, public-api.healthyroster.com, https://api.telegraph.healthyroster.com, and public-api.healthyroster.com.cdn.cloudflare.net
Problem: I've enabled the kiosk and launched it, but it's not showing any buttons
- Launch a new kiosk. You should be taken to the screen where you enter the kiosk code. If it launches directly into a kiosk, please force close the application.
- Click “Switch Organization.”
- Enter the code Customer-Success-Test and click “Launch Kiosk.”
- You should see the kiosk launch, and the button should display text.
- If that works as expected, repeat steps 1–3 using your unique code.
- The buttons should again display text.
- Click “Switch Organization.”
Provider:
-
Problem: Why don't I get a call or notification?
- Make sure the employee is toggled on in the waiting room screen; this is different than the “more section” toggle.
- Your app must also be open on your device.