Sending a Direct Message as a Provider
Written by Amelia Boyer
Updated at February 10th, 2025
Table of Contents
Sending a Direct Message as a Provider
This tutorial will walk you through the steps of sending a direct message via the Healthy Roster for both the web and the app platform.
Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete, and Visits instead of Treatment, lastly Problems instead of Injuries but the steps are still the same.
Video Tutorial (Web):
Step-By-Step Tutorial (Web):
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Select the message icon
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Select New Message
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Select the user that you'd like to message
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Type your message and select to send it
Video Tutorial (App):
Step-By-Step Tutorial (App):
PROVIDER TO USER (ATHLETE/PARENT/COACH/PATIENT)
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Sign in to your Healthy Roster app and select the "Messages" icon on your bottom navigation bar
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Next, select "Contacts" at the top right corner of the screen
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You will see a list of contacts & directories - Select the directory that the patient belongs to, then locate the patient you need to send a direct message to.
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Select the patient
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From the bottom of the screen, you will be presented with options, select Message
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Type your message and select “Send”
PROVIDER TO PROVIDER
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From your Messages tab, select "Contacts" in the top right of your screen
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Search or scroll to find the contact you wish to message and select that contact
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Click on the messaging bubble that appears next to the provider’s contact information.
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Type your message and select “Send”
