Sending a Message as a Patient/Primary User
Written by Amelia Boyer
Updated at February 3rd, 2025
Table of Contents
Sending a Message - Patient/Primary User
The biggest benefit of messaging a provider directly in the app or web platform is the convenience of immediate access to expert advice, reducing delays in care. It also fosters clear communication, ensuring timely updates and personalized support for the patient.
Please Note: Terminology is different based on your setting, for example, a clinical setting uses Care Group as Organizations, Patient instead of Athlete, and Visits instead of Treatment, lastly Problems instead of Injuries, but the steps are still the same.
Video Tutorial:
Step By Step Tutorial - Option 1
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Log in to your Healthy Roster app and tap on the “Contact Athletic Trainer” below your athlete’s profile
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Type your message, then tap send
Step By Step - Option 2
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Log in to your Healthy Roster app and tap on the “Messages” tab on your bottom navigation bar
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Select the appropriate conversation
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Type your message, then tap send
Step-By-Step - Option 3
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Once on the patient profile, select Contact Athletic Trainer
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Type your message, then tap send
Step-By-Step Tutorial: Web Messaging
Once a chat has been initiated by the provider user, a patient is able to continue the conversation via the web platform.
- Select Messaging
- Select the desired conversation
- Type your message in the text box and select send
