Sway Testing — Support During Baselining
Written by Niki Budd
Updated at August 21st, 2026
Table of Contents
If you're performing, baseline testing and encounter an error or issue that needs prompt attention. Please use this ticket escalation to quickly reach our team and provide the requested testing details, which will help us understand the situation, prioritize the issue appropriately, and get the right support. Looking into it as quickly as possible. This action is available to you in the mobile application and on the web portal, and we will review both in this tutorial.
This feature is available on the ✅ Web Portal and on the ✅ Mobile Application.
Video Tutorial:
Step-By-Step Tutorial - App:
- Select More on the bottom toolbar
- Select Report A Problem
- Answer 6 escalation questions
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- Select Submit request
Step-By-Step Tutorial - Web:
- Navigate to the Codes page
- Select the code that is experiencing issues
- Select the menu icon and Report A Problem
- Answer 6 escalation questions
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- Select Submit request