Self Scheduling - Frequently Asked Questions

Written by Amelia Boyer

Updated at January 7th, 2025

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Table of Contents

Admin Provider: Provider: Patient:

Admin Provider:

Provider:

What is the schedule URL?	https://dashboard.healthyroster.com/scheduling/INSERTYOURURLLINKHERE Note: you can also copy the URL with the copy icon Provider Calendar Availability:
How do I create a QR code to share with patients?	You can take the URL and create your own QR code. We frequently would recommend https://bitly.com/ to create your code!
Can I schedule recurring exceptions?	No, exceptions are not intended for standing blocks of time. Rather, we would suggest building your availability around the exception. Example: Block 1 - 9 AM - 12 PM, Block 2 - 1 PM - 5 PM
Can I override the overbooking?	Yes, the provider's individual availability and booking will set the override for the default calendar settings
How do I reschedule/cancel a scheduled appointment as the provider?	If you need to cancel the encounter, simply delete the created encounter. If you plan to move or change the assigned provider for the encounter, open the encounter and change the details. As a note, changing the date of an encounter will deliver a new email to the provider as well as the patient.
How do I reschedule/cancel a scheduled appointment as the patient?	You will want to reach out directly to the provider and request a change
I am not showing as an available provider for the schedule	This often infers that you did not set up your availability for the organization or that you are not assigned to the organization that is utilizing the schedule.
How do I share the link for my patients to use the schedule feature?	The scheduling feature is reachable via a standard URL. You can use the link or if you wish to make it easier, we recommend using a standard QR code generator
Do I have to have patients in Healthy Roster for them to schedule an appointment?	Yes, patients must be in Healthy Roster to schedule an appointment
If I have more than one calendar, do I need to set availability and exceptions per calendar?	Yes, you will need to set on each calendar.
Can I set same-day exceptions?	Currently, to set same-day exceptions, you will want to type in the date rather than by selecting the calendar. We are working to update to select the calendar as well.
What are the differences/advantages of Kiosk Mode vs Self Scheduling?	Either can be used to accomplish the same task. The scheduling feature is preferable when there is varied scheduling rather than consistent availability intervals for provider users. Kiosk mode is preferable when the ultimate goal is to have a patient "sign in." In addition, Kiosk Mode will require a device to be locked down, whereas scheduling will require patients to access the URL in a variety of ways.
Is Self Scheduling included for free?	Yes, we are releasing this feature for all customers for free
What does the Patient appointment schedule?	The patient is creating a non-problem related Encounter/Treatment
What does the Provider need to complete?	The provider must link the Encounter to the problem if it's related. The provider will also want to add the provided services, notes, attachments, etc., as necessary. Follow along with Self-Scheduling - Provider Review of Scheduled Encounter
How do I use self-scheduling with multiple locations/facilities?	Each location/facility should have its own schedule. The provider will then set availability per schedule.

Patient:

What is the schedule URL?	https://dashboard.healthyroster.com/scheduling/INSERTYOURURLLINKHERE Note: as the patient you will need to access the URL from your provider
Detail the process from the patient's perspective:	The patient will access the page via the URL. Next, they will input their First Name, Last Name, and DOB OR Unique ID. They will then select their profile. Next, they will be routed to the schedule and can choose their provider and desired time. If documents are requested, they will then be asked to complete their documents. They will lastly input their email to complete the reservation.
What does the Patient appointment schedule?	The patient is creating a non-problem related Encounter/Treatment
Do I have to have a Healthy Roster Account?	No, you do not. You do have to be a patient within Healthy Roster but do not need to have an account.
Will I receive any confirmation/reminder?	Yes, once you've schedule your appointment you will receive an email confirmation

faq self schedule