Password Issues
Written by Amelia Boyer
Updated at February 10th, 2025
Table of Contents
Password Issues
When users forget their password, they can click on the "Forgot Password" link on the app or web browser's login page. This action prompts the user to enter their registered email address as the username. The system then sends a password reset link to the registered email address.
Upon receiving the email, users click on the reset link to log in and create a new password. Healthy Roster utilizes Multi-factor Authentication with this process to ensure secure access to login credentials, thus protecting the PHI within your account.
Video Tutorial:
Step-By-Step Tutorial:
- On the login page select Forgot Password
- Enter the email for your Healthy Roster Account
- Select Send Password Reset Email
- You will then be prompted to navigate to your email's inbox for the password reset email
- Within the email, select Reset Your Password
Note: The email will be delivered from no-reply@notifications.healthyroster.com . If you do not see the email, you may need to check your spam folder.
- If you are a Provider/Organization/Team User, you will be prompted at this time to answer your security question before moving on. Answer the questions and select Next
If you do not remember the answers to your security questions, please contact us using the contact button in the top right corner or email help@healthyroster.com, and we can take some steps to reset your password and security questions.
- Create your new password and select Save New Password
Password Requirement: At least 8 characters, have both uppercase and lowercase letters, and include at least 1 number or special character
- You will then be prompted to log in with your new password
- To authorize your device, you will then check your email for a one-time user access code
- Input the Access code
- Select Next to complete login. If you'd like to bypass the Multi-factor Authentication, select Don't prompt me for an access code on this computer, then select Next
Note: If you've selected to bypass MFA, you will need to log out and clear your cookies to deauthorize your web browser.