Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • EMR / CEU Login
  • Sway Login
  • HR Status Page
  • Home
  • EMR Platform
  • Tips & Tricks

EMR - Timestamps

Written by Amelia Boyer

Updated at February 10th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • EMR Platform
    Getting Started Customizing Your Platform Documentation Overview Communication & Telehealth Invitations Overview Reporting & Analytics Custom Forms & Documents Courses Surveys Tips & Tricks Integrations Self Scheduling
  • Sway
    Sway University Sway Help Center
  • Continuing Education Platform
  • Help Desk
  • Upcoming Webinars
+ More

When an entry is made into Healthy Roster, the data is not saved on your computer or mobile device. Instead, it is saved on a HIPAA Compliant server that is likely in a different time zone than where you are. The timestamp initially shown is often a little ahead or behind the current time where you are. 

Each evening, we update our database to display your activity with the proper time zone accurately, so your reporting is accurate. Inside of your settings (under the "Edit Profile" section in the top right of the webpage), there is a time zone setting. This tells us how far backward or ahead to correct the timestamp. 

With this daily update, any timestamps that look incorrect today will change overnight and will be corrected tomorrow and will reflect properly on your reports. You may want to share this info with your staff. Lastly - if anyone has concerns, ask them to check last week's treatments and check the timestamp - they should see that they have been updated.

timestamp timekeeping

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • EMR - Creating and Assigning a Group of Background Questions
  • EMR - Understanding your Clinical Summary
  • EMR - Logging in with Multi-Factor Authentication

© 2024 Healthy Roster, Inc. All Rights Reserved.

Legal & Security

Expand