To receive a custom quote, visit either our Sports subscription or Clinical subscription page and one of our Sales Team Representatives will contact you directly to discuss options that best fit your needs.

We want to make sure you are prepared to start your next year of Baseline Testing! Review our Sway University course to see how to Bulk Move your graduating athletes, create group codes, etc in "Not your First Sway Rodeo"

Yes, you can set up group or profile codes to have your athletes complete tests remotely. We do however recommend baseline assessments to be done in person to ensure the testing environment and instructions are followed properly!

Here is our complete security website that will answer all of your questions

There are several differences, but the biggest being the battery of tests available for each. Our Clinical packages are created to support clinicians in a clinical setting working with many different populations. Our Sports+ subscription is tailored to ATs and other healthcare providers who are baseline testing and post-injury testing for large groups of people. Reach out to one of our Sales Reps to hear more on how Sway can support you!

If there is one or more sections that you feel need to be re-tested, you do not need to repeat the entire baseline assessment. You can create a code specific for that section or create a Custom Protocol to include what sections you would like your athlete to re-test. You can see this process in Baseline Session Lesson

Yes! We are happy to meeting with you regarding specific questions you may have. Fill out our 1-on-1 Training form to have custom support on topics such as baseline test set up, report interpretations and general administration.

Sway has an expansive normative database, allowing customers to use Sway with or without baseline testing. Normative values are based on age and gender. You can also watch our Post-Injury Results Interpretation video for case examples on this topic.

For more information on Sway in research, please visit our Research Platform or email our Research team at research@swaymedical.com.

Sway test modules have been validated for use in ages 9 through 100.

mBESS 9-60
mCTSIB 20-100
CDC 4-stage 60-94
Inspection time 9-70
Reaction time 9-90
Impulse control 10-90
Memory 9-70

There are two different types of reports you can export as a .csv file. You can 'export tests' within a date range of your chosing which will list all tests (including baselines and post-injury). You can also 'export events' within a date range which will create of all the events you have created with start and end dates. You can find step-by-step instructions on how to do each of these by visiting Help Center and reviewing the Sway - How to Export Tests article and Sway - How to Create an Event Report 

We accept payments via ACH, credit card (Mastercard, Visa, and AmEx), and check.

If you’d like to pay by credit card, please follow the instructions provided here.
To receive ACH payment details, please email our billing team.

To pay by check, please mail your payment to:

Sway Medical Inc.
Dept. 1046
Tulsa, OK 74182

If you have any questions about payment processing or your invoice, please contact the Sway Billing Team at swaybilling@healthyroster.com, or 855-792-9633 ext. 3.

If wanting to paty with a credit card, review: Sway - How to Pay via Credit Card 

Yes, you can change your subscription at any time before your renewal date. If you need additional profiles at any time throughout the year, please contact swaybilling@healthyroster.com to upgrade your subscription.

If you are not satisfied with any Sway product purchased directly from Sway, contact help@healthyroster.com within 30 days of your purchase to inquire about a refund or to cancel your account.  Refunds requested more than 30 days following a purchase will not be issued. The Sway refund policy applies only to accounts purchased through swaymedical.com or directly from the Sway Medical sales team.  If you purchased Sway through a third party, any request for cancellation or refund must be made through the third party from which it was purchased.

To view your usage throughout the year, please follow the steps below

1. Login to the Sway Portal
2. Click 'Billing' in the bottom left
3. View your usage summary on the billing overview page
    

** If you do not see this option, it is because you are not listed as a billing contact in your system. To gain access, please reach out to swaybilling@healthyroster.com

No, there is no extra cost when adding users or admins to your system. Any Sway subscription includes unlimited users. Review: Sway - How to Add a User and/or Admin 

NO! Any and all can join our vast CEU opportunities. Visit our CEU tab to register for live CEU event and learn from other healthcare providers across the country surrounding concussion and other head injury topics!

All of our CEU recordings have been added the library of over 200 On-Demand CEUs at Healthy Roster. Learn more on how to access FREE CEUs and more by clicking here!

Profile usage refers to the amount of unique profiles tested out of the total profiles purchased upfront for the current subscription term. If returning athletes (historic profiles) are tested during this period, they will count toward your usage for the term. Historic profiles do not count toward your usage if they are not tested during the term. A term refers to your subscription cycle (ex. July 1 2025- July 1 2026).