You’ve been invited to Healthy Roster as a primary user—someone with the authority to act on behalf of the patient profile, usually the patient themselves or a parent/legal guardian. But if you’re not exactly sure what we do or how we can help, you’re not alone! We’re here to show you who we are, what we offer, and how we keep you connected with your medical provider, so you’re always informed and in the loop.

1. What Is Healthy Roster

Definition:
Healthy Roster is a secure, HIPAA-compliant communication and injury documentation platform used by athletic trainers, healthcare providers, and organizations to manage athlete/patient care.

Purpose:
Healthy Roster’s primary goal is to simplify access to medical records, provide real-time injury updates, and enhance communication between users and providers. All of this is conducted within a secure, HIPAA-compliant environment, ensuring sensitive information is shared only with authorized individuals (Want more information? Terms of Use Agreement to learn more!). Accessible via both the mobile app and web platform, Healthy Roster also offers push notifications to keep everyone informed and up-to-date seamlessly.

Key Features:

• Secure messaging with your care provider or athletic trainer
• Viewing injury or care updates
• Uploading documents (like doctor’s notes, annual forms, or additional documentation)
• Receiving notifications about care status or recommendations from the provider

2. Why You May Be Asked to Use It

Reasons for Use:

• Ensure accurate, real-time communication regarding injuries and care plans between medical professionals, coaches, and administrators
• Complete annual documentation required for participation
• Act as the first point of reporting for injuries or illnesses to the medical provider
• Stay informed about your athlete's/patient’s health status and recovery progress
• Update medications, allergies, and medical alerts associated with the athlete's/patient’s profile
• Securely message your provider directly without needing to contact them externally

3. What to Expect When Joining

Receiving an Invitation:

• You’ll get an email invitation from the provider that's invited you. 
• The invitation will be delivered from: no-reply@notifications.healthyroster.com
• Follow the link within the email provided to create your account.

Setting Up Your Account As A Patient/Primary User:

• Begin by Creating An Account As A Patient/Primary User 
• Review and accept Terms of Use Agreement 

Download the App:

Healthy Roster is available on both the iOS and Android app stores, making it easy to access the platform right from your mobile device. It’s a convenient way to keep your child’s health information and updates at your fingertips—anytime, anywhere.

4. Understanding Your Access and Privacy 

Access Scope:

• You will only have access to the athlete(s) or patient(s) connected to your account.
• Other parents or users will not see your private health information.

Data Security:

• All communication is encrypted and HIPAA-compliant.
• Only authorized medical staff and your approved contacts can view your information.

Permissions:

• Your provider or organization manages what data you can view or update.
• You can contact them if you think your access level is incorrect.

5. How to Get Help

Within Healthy Roster:

• Use the in-app Help for FAQs and step-by-step guides.

Within our Education platform:

• Submit a search for relevant topics or submit a help ticket

Contact Your Provider/Athletic Trainer:

• For questions about your invitation, access, or athlete/patient information, contact your athletic trainer or care provider directly.

Healthy Roster Support:

• Email: help@healthyroster.com 
• Website: www.healthyroster.com

Support Hours: Monday–Friday, 9 AM–5 PM EST

6. Primary User FAQ

I see “Permission not granted”, but I am the parent. How do I fix that?

This indicates that the provider has not designated you as a primary user. To update this, contact the provider directly and request to be marked as the primary user. Once the provider makes the change, your permissions will be updated accordingly.

My Child Transferred to a New School. How Do I Transfer My Profile?

Transferring profiles is possible if both schools are under the same Healthy Roster account. This usually happens when your schools receive medical coverage from the same healthcare provider. If that’s the case, contact the provider at your school and request that your profiles be transferred.

If your schools are not under the same healthcare umbrella, you’ll need to be invited to a new patient profile at the new school. Sharing the email associated with your current account with the provider will help ensure you don’t end up with multiple logins.

How Do I Add Another Child/Athlete?

Only provider users (such as athletic trainers or other authorized staff) can create athlete profiles. You’ll need to contact the athletic trainer at your organization—they can create the profile and add you to your child’s care circle, giving you the appropriate access and visibility.

How Do I Join?

Healthy Roster is invitation-based. If you haven’t received an invitation to join, reach out to your school’s provider to request one.

What is the login URL?

https://dashboard.healthyroster.com

Can I Opt Out?

Yes you can. When the initial invitation is sent, you can select Unsubscribe. This will opt you out of the platform.

How Do I Delete My Profile?

Healthy Roster is considered a medical record, so we cannot delete profiles. You can, however, request to have your or your child’s profile archived. Archiving stops communication and closes the record.

My Child Graduated, but Why Am I Still Getting Notifications?

Providers typically archive athlete profiles after graduation. If you’re still receiving notifications, the profile may not have been archived yet. Contact your child’s athletic trainer to have the profile archived, which will stop further notifications.

I Don’t See All the Documents or Injuries in the App for My Child

This often happens when there’s more than one patient profile. On the Athletes tab, check the athlete’s assignment. For example, if your child is in “Soccer Club A” and also belongs to “High School A,” there may be multiple profiles. Swipe to the left on the patient profiles to navigate between them.