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Sway - How to Set Up a New Child Organization

Written by Niki Budd

Updated at February 26th, 2026

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Table of Contents

Video Tutorial: Step-By-Step Tutorial: What to Expect:

A child organization is a sub-organization created under a main organization to structure users, athletes, and data more effectively. Child organizations are commonly created to separate teams, schools, locations, or departments while maintaining centralized oversight, improving access control, reporting accuracy, and data organization.

Only system administrators of the enterprise organization will have access to create a new child organization. 

 

This feature is available on the ✅ Web Portal only and is not available on the ❌ Mobile Application.

 

Video Tutorial:

00:00: Hi, this is Nikki. Let's review how to add a child organization. A child organization is a sub organization created under the main Enterprise organization, to better structure, users athletes and data.

00:12: As we add a new school or organization under your Enterprise umbrella, it will be set up as a child organization, this allows you to separate schools, teams locations or departments while still maintaining centralized oversight. It also improves Access Control, reporting, accuracy and overall data organization across the Enterprise. This view is only accessible on the portal.

00:35: Once within your dashboard, select create new child organization.

00:41: Begin by entering your child organization. Information first, you'll input the primary admin user information. This user is the main contact for the sway system and will serve as the primary point of communication and management for the child organization.

00:57: And now put your organization information.

01:02: If your child organization will be billed under the Enterprise select Bill to Enterprise, this will automatically copy all Enterprise billing information and allow you to set up the child organization quickly.

01:16: If the child organization will be billed. Separately fill out the information as presented. Our billing department will then reach out to the primary admin of this child organization and set up their subscription.

01:29: once all information has been completed for the child organization, select, save your child organization is now accessible for use

01:40: If you have questions or need more help, please email us directly at healthier.com.

Step-By-Step Tutorial:

  1. Log into the enterprise dashboard on the web portal 
  2. Click the blue button that says “Create New Child Organization
  3. Then, complete the Primary Admin User information first
  1. Next, create the Organization Information
  1. Confirm the billing information and click “Create Organization.”

What to Expect:

When you add the primary admin for the child organization, they will automatically receive a welcome to Sway email that will allow them to create a password.

You will see the new child organization pop up on your enterprise dashboard

If you do not, log out and log back in to see if it appears - if it does not appear then please reach out to Sway Support.

 

 

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